Sarah picks up the phone. Zoe schedules the technician. Maya supports the field. Eva sends the invoice. You just run the call.
Each module is a real role in your shop. Hire as many as you need.
Picks up customer calls 24/7. Captures the appliance, the symptom, the address. Creates the customer record and the job. Hands off to dispatch.
Looks at every tech's calendar, picks the right one for the job, sends the SMS. Reroutes when something changes. The schedule keeps itself current.
Tech arrives, opens the app, sees customer history + brand-specific notes. Maya answers questions live. Status updates flow back to the office instantly.
Builds the invoice from the parts and labor logged on-site. Sends it to the customer with a Stripe payment link. Reconciles when it clears. QuickBooks sync optional.
Knows your inventory, your suppliers, and which parts go in which appliance. When Maya says "I need a W10876268," Atlas tells you the cheapest place to get it today.
Tech snaps a photo of the model plate. Vera reads the model number, looks up the schematic, surfaces the common failure modes. Faster diagnosis, fewer return trips.
Goes West didn't come out of a Silicon Valley demo day. It came from the floor of a real appliance shop — built by a working technician, not a boardroom. I didn't own the place; I worked the jobs. I lived the chaos: job tickets that vanished, invoices that went out two weeks late, and no way to tell at 4 PM how the day actually went.
I'm the tech who showed up without the W10876268 pump, who chased customer history that only lived in someone's head, who took the 7 PM call about a flooding dishwasher. These weren't edge cases — they were every day.
I didn't run focus groups. I built the shop I wish I'd worked for.
Typical 5-tech shop running ServiceTitan + QuickBooks + a part-time scheduler vs. the same shop on Goes West.
Subscription covers the AI. 1.5% transaction fee on payments processed through Goes West. Cancel anytime.
Plus a 1.5% transaction fee on payments processed through Goes West's Stripe integration. Add-ons available on top of any tier: QuickBooks/Xero sync ($20/mo), custom Twilio number ($15/mo), white-label ($50/mo on Plus, included in Pro). See the full business model →
15-minute demo, real shop data, no slides. Bring questions about your current workflow.